Craig S Murakami

★ ☆ ☆ ☆ ☆ 1.0

Jan 13, 2026

Worst experience I have ever had in hospital. I got food poisoning by the time I was visiting Seattle. I waited 1 hour+ for the treatment in very poor physical condition at the emergency/urgent check-in lobby, and asked the front desk when they are available for my case. The front desk person refused to give estimated waiting time and I was feeling too sick to keep waiting, so I left and drove to somewhere else for help. This is not the end of the story, the most ridiculous follow-up happened 6 months later. I got called by an agent for paying an almost $300 bill, which was for the basic information collection during the check-in process. YES, they collected my information, measured my blood pressure and heart beats, AND THIS COST $300 WITHOUT OFFERING ANY ACTUAL TREATMENT! They didn't ask anything about my insurance status and simply let me be in full charge, maybe because I told them I was visiting Seattle for a few days, but I do have insurance fully covered by my school at Atlanta Georgia!! This is going way beyond ridiculous. Their employees are way too unprofessional to handle their business. Never come again.
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I noticed the hospital staff also left their comments below. So, for whoever is interested in any updates, here I'd like to share what happened later: I called the hospital to discuss my case, they successfully retrieved my visiting record from their database, asked my mailing address, and promised to mail me the form for my insurance reimbursement evidence. HOWEVER, IT HAS BEEN 3 MONTHS AFTER MY CALLS, I NEVER RECEIVED ANY MAILS FROM THEM EVER. I called them for 1 hour+ across several of their departments, and I felt stupid to waste my time on those conversations. They still believe it makes 100% sense to charge me ~$300 for zero treatment, and there is nothing they can do about it - they handed over my case to agents for collecting my payment, so their hands are clean on it. I ended up paying ~$300 to the 3rd party agent and not having enough evidence for insurance reimbursement - definitely, I could keep asking/requesting and waiting, but keep doing so is exhausting and seems to be endless, at this point, $300 doesn't worth the amount of time I wasted on my case.
What they said on the comment sounds nice and considerate, but this doesn't imply their business process and services are as what they sound like, saying nice words is always easier than taking actual actions.

Xiaojing Ji — google_place

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