Botox® in Seattle, Washington

Worst experience I have ever had in hospital. I got food poisoning by the time I was visiting Seattle. I waited 1 hour+ for the treatment in very poor physical condition at the emergency/urgent check-in lobby, and asked the front desk when they are available for my case. The front desk person refused to give estimated waiting time and I was feeling too sick to keep waiting, so I left and drove to somewhere else for help. This is not the end of the story, the most ridiculous follow-up happened 6 months later. I got called by an agent for paying an almost $300 bill, which was for the basic information collection during the check-in process. YES, they collected my information, measured my blood pressure and heart beats, AND THIS COST $300 WITHOUT OFFERING ANY ACTUAL TREATMENT! They didn't ask anything about my insurance status and simply let me be in full charge, maybe because I told them I was visiting Seattle for a few days, but I do have insurance fully covered by my school at Atlanta Georgia!! This is going way beyond ridiculous. Their employees are way too unprofessional to handle their business. Never come again.
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I noticed the hospital staff also left their comments below. So, for whoever is interested in any updates, here I'd like to share what happened later: I called the hospital to discuss my case, they successfully retrieved my visiting record from their database, asked my mailing address, and promised to mail me the form for my insurance reimbursement evidence. HOWEVER, IT HAS BEEN 3 MONTHS AFTER MY CALLS, I NEVER RECEIVED ANY MAILS FROM THEM EVER. I called them for 1 hour+ across several of their departments, and I felt stupid to waste my time on those conversations. They still believe it makes 100% sense to charge me ~$300 for zero treatment, and there is nothing they can do about it - they handed over my case to agents for collecting my payment, so their hands are clean on it. I ended up paying ~$300 to the 3rd party agent and not having enough evidence for insurance reimbursement - definitely, I could keep asking/requesting and waiting, but keep doing so is exhausting and seems to be endless, at this point, $300 doesn't worth the amount of time I wasted on my case.
What they said on the comment sounds nice and considerate, but this doesn't imply their business process and services are as what they sound like, saying nice words is always easier than taking actual actions.

The following is a review of Dr. Michael J. Campbell III who is currently practicing medicine at UC Davis but completed some of his training at Virginia Mason.

I regret that my surgeon, Dr. Michael Campbell, did not put as much time and effort into my post-op care as he put into selling his skills and UCD's merits at my pre-op. I now have to go to elsewhere for cancer-care (including routine ultrasounds) because UCD lacks the resources and, frankly, the desire to help me further. I've also had to spend an exorbitant amount of time amending my inaccurate and biased medical records. My records depict conversations that never took place, statements that were taken out of context, and appointments with specialists that I never had.

When I chose UCD for my cancer treatment, I thought I had found an ally in my battle against cancer. I thought UCD would have my best interests at heart and would provide me with compassionate and comprehensive care. I couldn't have been more wrong. I've spent more time and energy battling UCD (and trying to recover from my treatment here) than battling the cancer itself. On the morning of my surgery when I was having second thoughts, rather than respecting my wishes or calling a time-out to regroup, my medical team coerced me into the procedure anyway. No one noticed that I hadn't signed an advanced directive after I had requested it. They couldn't keep the oxygen mask on my face on the operating table because I was hyperventilating. The anesthesiology resident disconnected the tube from the mask and tried to push it into my mouth. I thought she was going to break my teeth and I told her that she was hurting me. That was the last thing I recall.

When I awoke from anesthesia, the nursing staff chose to tell me the results of my surgery right away while I was still disoriented and then they proceeded to criticize me for crying. I couldn't get water, pain meds, or assistance with the restroom the day after my surgery because the hospital was reportedly understaffed.

Other than one brief post-op appointment with Dr. Campbell, I had little to no other care, resources, or contact from UCD in the weeks after my surgery. Once I was out of sight, I was out of mind. Dr. Campbell never informed me of my cancer stage and he denied my request for a referral for radiation treatment right after he told me that I should consider radioactive iodine. As for emotional support, keep your expectations low.

UCD does not practice integrative whole patient care. Dr. Campbell acted as though I was asking for something unreasonable or excessive when I requested additional time off from work at my post-op appointment to psychologically process the final pathology (lymph node metastasis) and to get a game plan for radiation treatment. UCD's Cancer Resource Center (a tiny self-serve room located inside the Cancer Center) didn't have any information on my type of cancer/endocrine disorders. The Resource Center is staffed with part time volunteers and not trained medical professionals. UCD doesn't have cancer nurse navigators. Their social worker, Jena Cooreman, will refer you back to the Resource Center if you reach out for support. UCD's Cancer Center website makes it look like they offer more resources for their cancer patients than they do.

Three years after my surgery, I'm now left on my own trying to figure out what to do with the cancerous lymph nodes I still have that can't be easily treated with surgery or radiation. Dr. Campbell told me that potential complications from further lymph node surgery could leave me disabled. He admitted that he does very few of these types of procedures, yet he couldn't (or wouldn't) refer me to another surgeon with more expertise (not even for a basic consult) and he was unapologetic about it. I have no choice but to look for cancer-care outside of the UC Davis health system and I'm left wondering exactly what part of my experience here at the Comprehensive Cancer Center was supposed to have been, "comprehensive."

I came to Virginia Mason under the Premera Centers for Excellent program for a knee replacement. Being in a large hospital that specializes in such surgeries I expected an assembly line program. The only time I got that experience was in pre op. I was actually one of the first to get into recovery so I had very personalized care. When I got to my room I had very personal and professional people taking care of me. I appreciated the volunteer services program which came up and visited with me both days I was in the hospital.

It is a ridiculous hospital that I have never been.
I broke my wrist in this year Jan and doctor put the cast on it for a month. After they removed my cast, I was told by going surgery because there's an angle problem after cast? It was costed me a fortune to have surgery in Feb.

In April surgery follow-up visit, I was refused to make my last follow-up visit because I didn't have insurance in May and cannot afford the bill, but the nurse who scheduled the appt confirmed me that the follow-up visit and x-ray are covered under my surgical treatment, so I agreed to make the appt work. After my last visit, I received a bill that costed $225 (#73110 $23, #99024 $0, and #99213 $202)
I was confused about two office visit codes #99024 and #99213 were billing in the statement. In my previous follow-up visits, I've never seen #99213 was billed in my account, so why #99213 was billed in my last follow-up visit?

Another unbelievable story was they billed #73110 $23 to my previous insurance blue cross. BUT they also tried to billed #73110 $291 to my Cigna after I told them I have covered under my new job. X-ray costs $291 with the insurance price??

I totally don't feel comfortable with it. Can someone tell that should I report it as medical billing fraud?